• I have a question about my order, who do I contact?
All inquiries submitted to [email protected] will be responded to within 72 business hours.
• Do you ship out of state?
Smyle™ batteries and merchandise can be ordered online at shop.smyleweed.com and they can be shipped anywhere in the country.
It is illegal to ship products containing cannabis directly to patients or consumers. To find your nearest retailer please visit https://www.smyleweed.com/store-locator or https://weedmaps.com/brands/smyle. Smyle™ cannabis products are currently only available in California.
• When will my order be shipped out?
It can take 3-5 business days from the date of purchase for the order to be processed (weekends do not apply as business days). Our cut-off time for sending orders out is 3 PM (PST), Monday - Friday. Customers may experience a delay in their orders due to the postal services being at max capacity.
• Can I cancel my order?
All online orders are final once placed. Please contact [email protected] with your order number for any questions.
• How can I exchange my apparel item for a different size?
As long as the apparel item is unopened, with packaging and tags attached and no damages, we will exchange the exact item for a different size. Only applies based on product availability. Exchanges are valid only while supplies last.
• How can I return apparel or accessories (excluding batteries)?
All merchandise can only be exchanged for the same item of a different size. Otherwise, all sales are final. For exchanges, merchandise (apparel and accessories, excluding batteries) must be returned in its original condition. Original packaging and tags attached, unworn, no odor, no stains, no damages, unwashed) upon approved inspection, then you will receive confirmation of your exchange once processed.
• My package was not delivered although the status says delivered. What should I do?
Once a package/order has been processed and shipped by USPS, we are not liable for any lost or stolen items. We recommend checking out these tips:
-Allow 36 business hours from the date of said deliverance for the package to arrive
-Check the surrounding area for the package
-Someone else may have accepted the delivery for you
-There may have been a notice of attempted delivery
-Contact your local USPS with your tracking number
• Why did my order not go through but it took money out of my account?
If the billing address and shipping address do not match, then the order will not process successfully.
Please allow 3-5 business days depending on your financial institution for the funds to reflect back into your account.